FAQ

Access

  1. I am not an MSI user yet, but I would like to become one. How do I do that?
  2. I think I already have an MSI account. How do I find out what my username is?
  3. How do I setup my MSI password?
  4. How does a PI set a group admin?
  5. How do I manage my MSI account(s)?
  6. Which systems can I access?
  7. How do I get access to additional MSI systems? How do I add additional users to my group?
  8. I would like to work in an MSI laboratory location. Where are they, and how do I get access?
  9. MSI System Architecture Overview
  10. Can I purchase dedicated resources for my research?
  11. When and how does a research group renew MSI access?
  12. Who reviews storage allocation requests?
  13. What if my group is running out of storage before the end of the year?
  14. How do I get a Person of Interest (POI) designation?

Additional Questions

  1. How do I properly cite MSI to acknowledge the use I have made of MSI's resources for my research?
  2. How do I change my email settings?
  3. How do I fix an "Untrusted Certificate Error 61" or "Connection Failed Error 1110" when using Citrix Receiver?
  4. How do I choose the correct cloud user for SSH access?
  5. How do I update the RSA host key for Mesabi following the upgrade to CentOS 7.5?
  6. Does MSI store HIPAA data?
  7. I receive an error, "Firefox is already running, but is not responding" when trying to use Firefox.
  8. I have a question that is not answered here, and I don't see anything relevant on the MSI website. How do I get help?
  9. How do I enable core dumps?

Data Storage

  1. What are my data storage options?
  2. How do I access my home directory, shared and public spaces? What systems can I use them on?
  3. What is the difference between the Shared and Public directories?
  4. Is my data safe on MSI systems? Do I need backups?
  5. How can I check my storage quota?
  6. How do I share files with group members and non members without sharing passwords?
  7. My storage quota was full. I deleted data, but I still can’t write!
  8. Why is my job, file copy, or other action failing to write files?
  9. I accidentally deleted or corrupted files that I need. How do I get them back?
  10. How do I reduce my Galaxy data usage?
  11. What if my group is running out of storage before the end of the year?
  12. What are some user-friendly ways to use Second Tier Storage via S3?
  13. How do I use Second Tier Storage from the command line?
  14. How can my programs interface with Second Tier Storage?
  15. How do I use Globus to transfer data to Second Tier Storage at MSI?
  16. How do I use S3 buckets to share data on Tier 2 storage with other users?
  17. What happens to my data when I leave MSI?
  18. How do I transfer data from Google Drive to Panasas (Tier 1 storage)?

Environment

  1. My username is a member of multiple groups. How do I work with multiple groups?
  2. How do I change my default shell on an MSI Unix machine?

File Transfer

  1. How do I transfer data between other Unix machines and MSI Unix machines?
  2. How do I transfer data between a Mac or Windows computer and MSI Unix computers?
  3. How do I transfer data between a Mac or Windows computer and an MSI Windows server?
  4. How do I move a large amount of data to MSI? Uploading it is taking a long time.
  5. How do I upload files to my MSI home directory from Windows?
  6. How do I use WinSCP to transfer data?
  7. How do I use FileZilla to transfer data?
  8. How do I use Globus to transfer data at MSI?
  9. How do I transfer data on Second Tier Storage between users?

Interactive Connections

  1. Why can't I ssh into an MSI machine?
  2. Why can't I remote desktop into an MSI machine?
  3. How do I access an MSI Unix server from my Windows machine?
  4. How do I access an MSI Unix server from my Unix machine?
  5. How do I access an MSI Unix server from my Mac?
  6. How do I access an MSI Windows server from my Windows machine?
  7. How do I access an MSI Windows server from Unix?
  8. Why do I need to type in my password so many times?
  9. How do I open X-session windows from Unix on my Windows machine?
  10. Is there a faster alternative to X-session forwarding on Windows?
  11. How do I connect to a Citrix Windows Virtual Machine?
  12. How do I configure PuTTy to connect to MSI Unix systems?
  13. How do I configure X-Win for remote graphics display on a Windows machine?
  14. How do I setup SSH keys?
  15. How do I get started with Jupyter Notebooks?
  16. How can I use Mobile Shell (Mosh) to connect to MSI servers?

Jobs

  1. How do I submit jobs to a partition?
  2. Why won't my job start? It is just waiting in the queue.
  3. Will supercomputers always be faster than a workstation?
  4. Why does my job fail after only a couple seconds?
  5. Why does my job die with an error like one of these: Cannot write to file, File I/O error, Failed to write, Cannot open?
  6. How do I get the walltime of my running job increased?
  7. I need to see the email output from my jobs. How do I send this email output to my email address?
  8. How do I change groups?
  9. How can I use GNU Parallel to run a lot of commands in parallel
  10. Why is my calculation killed after a few minutes?
  11. How do I use a job array?
  12. What does job exit status XX mean?

Network

  1. How do I use my laptop on the wired network in MSI's Walter space?

Software

  1. What software does MSI offer? How do I access it?
  2. How do I get help using MSI's software? What tutorials are available?
  3. When will MSI install the latest version of the software I want to use?
  4. I need software MSI does not have. How do I get new software installed at MSI?
  5. What is a module?
  6. What are the software service levels?
  7. Every time I try to start a certain software package, I get a message saying that I am not on the include list or not in the right group; how do I fix this?
  8. Why does it say all licenses are in use or there are no available licenses?
  9. Why has the license for the software I want to use expired?
  10. I'm trying to use Matlab or Tecplot and getting a license error. What should I do?
  11. What kind of license will software developed at MSI have?
  12. How can I create private software modules?
  13. Why is [module] no longer available?
  14. How do I use Singularity on CentOS 7?
  15. How can I install R packages in my home directory?
  16. What are the default compiler modules?
  17. Why are old compiler modules no longer available?
  18. How do I register to use MSI software through the UMN calendar?
  19. How do I install python packages for use in Jupyter notebooks?
  20. How do I update my workflow after the software library migration?

Stratus

  1. What is Stratus?
  2. How do I log into Stratus?
  3. How do I setup Duo two-factor authentication?
  4. How do I navigate the Horizon interface?
  5. How do I create a key pair?
  6. How do I setup the Command Line Interface (CLI)?
  7. How do I get API access with OpenStack RC v3?
  8. How do I create a new virtual machine / instance?
  9. How do I setup SSH access to a virtual machine?
  10. How do I SSH into a Virtual Machine after it's set up?
  11. What are volumes?
  12. How do I create a new volume?
  13. How do I attach a volume?
  14. How do I format and mount a volume?
  15. How do I detach a volume?
  16. How do I snapshot a volume?
  17. How do I restore a snapshot on a volume?
  18. How do I manage storage quotas with regards to volumes and snapshots?
  19. What are the different storage tiers?
  20. Where can I use dbGaP data?
  21. What is S3 cache / dbGaP cache?
  22. What is S3 Secure?
  23. What is Tier 2 Storage?
  24. What should I know about encryption?
  25. How do I move data between tiers?
  26. How do I setup Minio?
  27. How do I move data around?
  28. How do I install software using SUDO?
  29. How do I install software using a package manager?
  30. How do I install software from alternate methods?
  31. How do I use Docker on Stratus?
  32. What ports can applications/services use?
  33. How do I connect to Stratus using RDP on Windows
  34. How do I connect to Stratus using RDP on Mac OSX
  35. How do I connect to Stratus using RDP on Linux
  36. How do I add a security group to a running VM?
  37. How do I setup a security group in Stratus?
  38. How do I set my local user password in Stratus?