About the Helpdesk

The helpdesk is here to answer any questions you may have about MSI services.  Please submit a ticket detailing your question or issue and one of our experts will get back to you in a timely manner.  Please check our System Status app for system outages before submitting a ticket about loss of service.

Helpdesk Location

The MSI helpdesk is located at 587 Walter Library, 117 Pleasant St SE Minneapolis MN 55455

The phone line for the helpdesk is (612) 626-0802

Helpdesk Hours

The helpdesk is staffed to respond to tickets and calls Monday through Friday from 9:00am to 4:00pm CT.  The helpdesk is closed on University holidays. Upcoming holiday is January 15, 2024.

Walk-in Hours

Visit our Walter location on Monday, Tuesday, Thursday from 9:00am to 4:00 pm CT for in person support. It is always a good idea to phone ahead before walking in, if possible.

How to Submit a Ticket

You can submit a helpdesk ticket by filling out the form here

Submit a Helpdesk Ticket


Virtual Assistance

These changes went in to effect September 6, 2023.

Video Walk-in Hours

Wednesday & Friday users may join the virtual sessions scheduled for the morning and the afternoon see 'Schedule a video consultation' and scroll to the bottom of the page

How to Schedule a Video Consultation 

You can schedule a video consultation through Zoom, as well as view the current consultation openings here

Schedule a video consultation

Alternatively, you can send an email to to create a ticket.  


Check System Status

You can check the live status of the various systems MSI offers here 

System Status